Refund Policy

We want to make sure you are completely satisfied with your purchase. Most items can be returned or exchanged in original condition. If you have any questions regarding our return policy, or would like to request a return or exchange, please call +971 4 3300251 within 24 hours of receipt of your order. Please note that any returns or exchanges may only be authorized within 24 hours of receipt of your order.

All RMA (Return Material Authorization) item(s) must be returned in their original condition, including the original packaging and all accessories.

The packaging must not have any markings or writing upon it Returns missing accessories, packaging, manuals, and/or that are not in original condition will be rejected.

Write the RMA number only on the shipping label, NOT on the box

Non-returnable items:

Software
Customized products
Media: labels, ribbons, printheads, card stock, RFID tags, etc.